FAQ

Shipping & Delivery

How quickly will my PrimoraSock package arrive? We know you're excited to step into pure comfort! We offer three reliable shipping methods across the United States:

  • Express Shipping (3-6 business days): $20.00 – Highly recommended for last-minute holiday gift planning, packing for sudden business trips, or when you want your luxury wardrobe updates delivered instantly.

  • Standard Shipping (7-14 business days): $10.00 – Our most balanced delivery choice for expanding your ongoing seasonal drawer and closet rotation.

  • Free Shipping (7-14 business days): $0.00 – Enjoy premium, ergonomically knit socks with zero shipping costs on qualifying orders.

How are the socks packed to ensure clean and safe transit? We treat our textiles with absolute care! Every PrimoraSock set is bound by a custom cardstock wrap, bundled into a dust-proof protective interior sleeve, and shipped in a secure, weather-resistant outer eco-mailer. We guarantee your socks arrive completely dry, spotless, and ready to wear.

Can I track my shipment? Absolutely. As soon as your haul leaves our fulfillment center, you will receive an automated email containing a secure tracking number so you can follow your package straight to your mailbox.

Sizing, Materials & Fabric Care

How do I find my perfect PrimoraSock size? Finding your fit is incredibly simple! We provide a comprehensive, highly accurate sizing grid on every product page that maps our sock sizes directly to standard U.S. Men’s and Women’s shoe sizes. Because of our advanced Lycra elastic memory, each sock stretches dynamically to comfortably fit a wide range of foot widths.

What are the recommended washing instructions to prevent shrinking? To preserve the premium fiber softness, shape retention, and moisture-wicking capabilities of your PrimoraSocks over time:

  • Machine wash cold with similar colors on a gentle or normal cycle.

  • Turn your socks inside out prior to washing to protect the exterior knit finish.

  • Tumble dry on low heat or air dry. Avoid using harsh chlorine bleach or fabric softeners, which can coat the technical yarn and reduce breathability.

Do your socks contain real combed cotton? Yes, absolutely. We source exclusively premium, long-staple combed cotton, blending it strategically with technical nylon and spandex composites to deliver the ultimate balance of natural, breathable softness and heavy-duty structural durability.

Returns & Hygiene Safety

What is your return policy? We want you to step forward with absolute satisfaction! For strict personal hygiene and textile health safety regulations regarding undergarments, we accept standard returns only on completely unworn, unwashed socks in their original, pristine condition with all factory cardstock bands and packaging labels entirely intact and untampered with within 30 days of delivery.